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Lee Dawson
Lee Dawson, Senior Vice President for Business Processes and Technology, HEINEKEN

Facts and figures

Founded in 1864, and headquartered in Amsterdam, the Netherlands, HEINEKEN International currently boasts over 200 brands. These include the flagship Heineken® lager and other popular thirst quenchers, such as Amstel, Tiger, Birra Moretti, Newcastle Brown Ale – plus many more beers, ciders and other beverages. HEINEKEN’s global headcount tops 61,000 – at 650 sites in some 70 countries around the world.

ICT on draught

HEINEKEN, the world’s No. 3 beer brewer, has a thirst for success. In less than five years, the company has doubled in size – in terms of revenue, EBIT, headcount and production facilities. Behind the most valuable beer brand in the world is an extensive ICT environment. And in 2005, HEINEKEN took a strategic decision to transfer its systems to a dynamic platform.
Since the beginning of last decade, the worldwide beer market has undergone significant and rapid change. The big-name brewers have expanded fast – through mergers and acquisitions, partnerships and joint ventures. As the third largest beer manufacturer in the world with annual production of over 164 million hectoliters, HEINEKEN was no exception.
As a result, in 2005, the company was faced with two challenges: if the beer brewer continued to grow, its IT systems landscape would have to pedal hard to keep pace. And without a flexible infrastructure, HEINEKEN's IT would hinder business development following major migrations.
The Netherlands-based brewer found a solution in T-Systems Dynamic Services, introduced to the market the same year. This model enabled HEINEKEN to dynamically tailor its worldwide IT resources to business requirements.
The Dynamic Services agreement includes hosting, operation, application management, maintenance, administration, and security for the entire HEINEKEN landscape.

Worldwide collaboration platform

The company’s 61,000 employees, multiple partners require reliable, secure access to data and applications. This is delivered by HeiNet – HEINEKEN'S dedicated corporate network. Since 2007, T-Systems has delivered network services to keep HeiNet running smoothly. Secure, high-speed connections on the basis of MPLS (Multiprotocol Label Switching) and IP-VPN (IP-based Virtual Private Network) connect the beer brewer’s corporate network with the data center in Germany. T-Systems Application Performance Management solution ensures Heineken benefits from rapid response times and the ICT provider delivers advanced authentication services, enabling employees to access the network from any location.
Sophisticated security mechanisms provide the necessary protection at all T-Systems’ data centers. The facilities fulfill the highest standards when it comes to data security and availability. Heineken’s landscape is mirrored in T-Systems unique twin-core model (data centers that are connected but geographically separate, safeguarding key business data and applications.

A worldwide first

When HEINEKEN acquired beer production from South American beverage giant Femsa in 2010, the company needed to ensure a smooth, reliable transition. T-Systems was tasked with the carve out of SAP systems and transferring almost 43 terabytes of data to Germany. It was the largest SAP carve out in the history of HEINEKEN: 293000 SAPS from Mexico and 16260 SAPS from Brazil. A huge undertaking, explains Lee Dawson, Senior Vice President, Business Process and Technology at HEINEKEN: “But thanks to the excellent working relationships and great team spirit, we hit all our targets and were ready for go-live.”
For the complete article, see downloads (right) or read the print edition of Best Practice
(issue: 1-2012).
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